Support
Your requests to the Vigilo team: questions, problems, suggestions. The team answers here and by email.
Your requests
Each request has a status: “Open” (waiting for the team), “Answered” or “Closed”. Owners and administrators see every request of the organization, other members their own. “Check the help first” opens the help center.
Your adviser
For an assisted organization, the “Your adviser” card names the Vigilo adviser(s) who follow your account. Your requests reach them through “New request”; the team always replies here and by email. A temporary access does not see this card.
New request
Choose the type (question, problem, suggestion), then write the subject and the message. Help articles related to the subject appear as you type. The page you came from and the browser are attached automatically: describe what you were doing and the message shown.
Talking with the team
Messages are shown in order. Reply in “Your reply”. “Close ticket” closes the request once the matter is settled; a new message reopens it. Each answer from the team is also sent to you by email.
Screenshots and attached files
“Attach a screenshot or PDF” adds up to 5 files of 10 MB to your message (PNG, JPEG, WebP, PDF). On a computer, paste a screenshot straight into the message (Ctrl+V). Images are made lighter after sending; only the people who see the request and the Vigilo team can open the files.